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Help & Support

Get to know P2P

Helpful video guides

Video guides will appear here when published.

General

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How can I contact the support team?

Use Chat with us on this page after signing in. If an official Telegram link is available, you can use that too. Support replies will appear in the chat.

General
What information should I include in a support request?

Describe the issue and include the transaction or order ID, if relevant. Never send passwords, TPINs, OTPs, private keys, or wallet recovery phrases.

General
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P2P support

Send a message to the P2P support team. Replies will appear here. Please do not share passwords, TPINs, or OTPs.

P2P Help Assistant

Find answers from our published help articles. For account-specific issues, chat with our support team.